Conflict happens. It happens in all area
About the author: Jeffrey Krivis
Jeffrey Krivis is an adjunct professor of law at Pepperdine University’s Straus Institute for Dispute Resolution. His book, “Improvisational Negotiation: A Mediator’s Stories of Conflict About Love, Money, Anger and the Strategies That Resolved Them,” was published by Jossey-Bass, an imprint of Wiley, this January. For more information, go to www.firstmediation.com.