And the Best Airport in the Americas Is…
Dallas/Fort Worth International Airport was named the “Best Airport in the Americas” for customer service by the Airports Council International.
The winners are chosen based on the results of passenger surveys.
The organization’s survey found that frequent flyers look for swift and hassle-free airport experiences with minimum contact with staff, while leisure or infrequent flyers place considerable emphasis on friendly and courteous staff. Leading factors affecting customer satisfaction are the ambience of the airport and the cleanliness of the terminal, followed by feeling safe and having comfortable waiting areas.
The “Best Airport Worldwide” was the Incheon International Airport, the largest airport in South Korea, while Zurich Airport in Switzerland won “Best Airport Europe” and Abu Dhabi in the United Arab Emirates won the top honors for the Middle East/Africa region.
For more information, including a complete list of winners, visit www.airports.org.